Following its 2013 report showing more than $11 million the city failed to collect from residents for garbage collection in 2010 and 2011, the Office of the New Orleans Inspector General (IG) found that the city left another $7 million uncollected in 2014 alone. "If the 2014 uncollected sanitation fees are an indication of uncollected sanitation fees in 2012 and 2013," the IG's August report reads, "then the City potentially lost in excess of $20 [million] from 2012 through 2014." The city also did not turn off water service to those who owed money to the Sewerage & Water Board (S&WB), which bundles garbage collection fees into water bills but does not handle garbage pickup. Before the S&WB can terminate service, the S&WB "intends to revise how it applies customer payments to water, sewer and sanitation charges," according to the report. "Instead of first applying payments to water and sewer charges, the S&WB will apply customer payments to water, sewer and sanitation charges proportionally. If a customer remits a partial payment, all unpaid water, sewer, and sanitation charges will become past due simultaneously." The report also notes that S&WB only applies a 15 percent delinquency fee to a customer's current balance, not their total balance, which could include delinquent fees. The report says that policy "may reduce the customers' incentive to pay their bill in a timely manner."