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RedFarm in Manhattan keeps fine details on customer habits

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"We will write if the person is kosher or can't eat shellfish. And we take note of the people who sat for six and a half hours last time, so next time we are sure to give them an uncomfortable seat."

— Ed Schoenfeld, owner of the contemporary Chinese restaurant RedFarm in Manhattan, quoted in a New York Times article about how restaurants are using computer systems and online services to keep increasingly detailed files on customer habits and preferences.

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